Global outsourcing market deal volume 7% lower in Q1 






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Everest report 
Global annual contract value dropped 16% to $2.97 billion 

The transaction volumes in the BPO space fell 15%.

The North American market witnessed a 15% decrease in transaction volume


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Our Bureau 

New Delhi, May 14 Global outsourcing market saw a seven per cent drop in 
transaction volumes in the first quarter of 2009 against the preceding quarter, 
according to Everest Research Institute. The global annual contract value (ACV) 
dropped 16 per cent to $2.97 billion during the period. 

According to the latest 'Market Vista: Q1 2009 report' on global outsourcing 
and offshoring activity tracked by Everest, the transaction volumes in the BPO 
space fell 15 per cent.

"Revenues of offshore-centric suppliers registered a 2.3 per cent decline, 
while those of traditional global suppliers declined by 2.2 per cent," Mr 
Nikhil Rajpal, Principal, Everest Group, said.

The North American outsourcing market witnessed a 15 per cent decrease in 
transaction volume during the quarter. Although Europe witnessed a reduction in 
transaction volumes, its ACV was higher than quarter ended December, primarily 
pushed up by some large deals.

Mr H. Karthik, Research Director, Everest Research Institute, said that while 
other industries inked lesser number of outsourcing deals in the first-quarter, 
the banking and financial services (BSFI) sector actually picked-up momentum to 
register a 30 per cent growth in transactions, fuelled especially by increased 
activity in Europe.

Everest said that captive-related activities (establishment of new captive 
centres) included 20 new announcements in the first-quarter, compared to 22 in 
each of the previous two quarters. Asia continued to dominate offshore 
delivery. 

"We expect the overall market activity to start picking up by the fourth 
quarter of this year," Mr Rajpal pointed out.

http://www.thehindubusinessline.com/2009/05/15/stories/2009051552040400.htm



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