*SEBI to come out with working paper on selling practices of MFs *

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  *Distributors told to keep in mind the needs of the investor. *

  K.Raghavendra Rao

Sneha Padiyath

Mumbai, June 24

SEBI will bring out a working paper on mis-selling practices prevalent in
the mutual fund industry, said Mr K.N. Vaidyanathan, Executive Director of
SEBI, on the sidelines of the CII summit on Mutual Funds here.

The paper will be brought out before the end of the next quarter, he said.

“We are looking at a top down approach. In phase one, the outcome of this
paper would be test implemented on institutional distributors who are very
small in number but constitute approximately 60 per cent of the business,”
he said.

“In the next phase, we would target the large mass of IFAs. Mis-selling
occurs when distributors are more interested in commissions than in selling
the right product to the customer.

This has been taken care of to a great extent by the abolition of entry
load, said Mr Vaidyanathan.

The second instance where mis-selling occurs, according to Mr Vaidyanathan,
is when an investor is sold an inappropriate product that is not in sync
with his risk profile and risk appetite.

Risk profile is a third party evaluation of the risk an individual can take
while risk appetite is an individual's discretion on the level of risk he or
she is willing to take.

The reason for the sale of an inappropriate product to an investor is the
conflict of interest that lies within the role of a relationship manager,
said Mr Vaidyanathan. “A person who is bothered only about his incentives
will never be able to service a customer properly. Hence we need to evolve a
system wherein all the relationship manager has to do is to match a customer
profile with a product category that is prescribed for that particular
customer profile.”

A mechanism that recognises the risks in selling inappropriate products
should be put in place. He advised distributors to align their selling
practices by keeping in mind the needs of the investor. This would enhance
their credibility greatly as selling a financial product is unlike selling a
normal product.

It entails forging of a relationship with customer over the lifetime of the
product and this could span years.

“Why don't you practise what you preach?” he asked distributors at the
mutual fund summit.

“On the one hand, you advise the investor to stay invested over a
medium-to-long term horizon to generate sustainable income, whereas you want
instant gratification in terms of upfront commission. Customers are more
likely to display long-term behaviour provided you also do the same,”
concluded Mr Vaidyanathan.

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