#1217: Business rules : do not apply rules when already set values.
-------------------------+--------------------------------------------------
Reporter: moyo | Owner: anonymous
Type: enhancement | Status: new
Priority: immediate | Milestone: 0.72
Component: Helpdesk | Version: 0.71.3
Severity: minor | Resolution:
Keywords: | Cd: 1 (Low)
-------------------------+--------------------------------------------------
Changes (by moyo):
* summary: Business ruels : do not apply rules when already set values.
=> Business rules : do not apply rules when
already set values.
Old description:
> see : http://www.glpi-project.org/forum/viewtopic.php?pid=71787#p71787
>
> My other issue is related to tickets created by technicians. When a
> technician is creating a ticket, it is usually for something they have
> allready worked on - so it would be assigned to the creator. The problem
> is, the rules system still grabs these tickets. So it makes double work
> - the technician needs to reassign the ticket to themselves after it is
> created. The easy solution would be to automatically assign the ticket
> to the technician if the requestor is <Nobody>. The only way to do this
> right now is to make yet another rule for every category.
New description:
To be discussed
see : http://www.glpi-project.org/forum/viewtopic.php?pid=71787#p71787
My other issue is related to tickets created by technicians. When a
technician is creating a ticket, it is usually for something they have
allready worked on - so it would be assigned to the creator. The problem
is, the rules system still grabs these tickets. So it makes double work -
the technician needs to reassign the ticket to themselves after it is
created. The easy solution would be to automatically assign the ticket to
the technician if the requestor is <Nobody>. The only way to do this
right now is to make yet another rule for every category.
--
Ticket URL: <https://dev.indepnet.net/glpi/ticket/1217#comment:1>
GLPI <https://dev.indepnet.net/glpi/>
Gestion Libre de Parc Informatique
_______________________________________________
Glpi-bugtrack mailing list
[email protected]
https://mail.gna.org/listinfo/glpi-bugtrack
