#1344: Email from unknown user : allow followup
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Reporter: remi | Owner: remi
Type: enhancement | Status: new
Priority: normal | Milestone: 0.72.1
Component: Helpdesk | Version: 0.72
Severity: minor | Keywords:
Cd: 1 (Low) |
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When a email is received from an unknown user (email not in the DB) an
anonymous (no author) ticket is always created (even if the mail is a
reply to a notification)
Proposal :
If mail author match the mail used to open the referenced ticket : add a
followup
See: http://www.glpi-project.org/forum/viewtopic.php?id=15674
Possible solution: https://dev.indepnet.net/glpi/changeset/8466
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Ticket URL: <https://dev.indepnet.net/glpi/ticket/1344>
GLPI <https://dev.indepnet.net/glpi/>
Gestion Libre de Parc Informatique
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