What do you think about adding small line “following text will be added to ticket”?
-- Savchuk Taras From: glpi-dev-boun...@gna.org [mailto:glpi-dev-boun...@gna.org] On Behalf Of Denis Linvinus Sent: Monday, August 24, 2009 4:48 PM To: glpi-dev@gna.org Subject: [Glpi-dev] patches from linvinus This email is answer for post http://www.glpi-project.org/forum/viewtopic.php?pid=88412#p88412 My system: ubuntu 8.04 ocsng (with utf8 patch) ~300 machines mainly windows. zimbra as mail server (but tickets comes from exchange and another mail servers) glpi 0.72.1 with my patches. glpi notifications: 1)For all new tickets requester, administrator entity 2)For each follow-up requester, administrator entity 3)When closing a ticket requester, administrator entity 4)When updating a ticket Technician in charge of this ticket Former technician in charge of this ticket administrator entity 5)For reservations (add, modification and deletion) requester, administrator entity Descriptions of the patches. 1) 01_mail_encoding.dpatch patch was posted at http://www.glpi-project.org/forum/viewtopic.php?id=15634 it allow automatically decode content charset for example decode from koi8-r to utf8 if Content-Type: text/plain; charset="koi8-r" This headers is email standard. 2) 02_mail_do_not_spam_user.dpatch do not send email about new follow-up if last follow-up from follow-up author =) 03_mail_user_friendly_mailing.dpatch it previous realization of mailing_template.patch, below in email. 3) 04_cron_defaults.dpatch set update interval to 20 seconds for mailgate and ocsng probably better if cron timings will be somewhere in settings i use this settings with glpi.cron.d glpi.cron.d glpi cron system run one job per execution, i have mailing, ocsng and some plugins and i need to check email ones per minute. So i need to run cron.php few times in minute to be shure that mailing job will be running minimum once in minute. 4) 05_addition_header_in_commonHeader.dpatch add <META HTTP-EQUIV=\"refresh\" CONTENT=\"60\"> in tracking page. This patch to enable automatically reload tracking page once per minute, useful for technical specialists. Because this page always opened if specialist waiting for new tickets. But i think better use ajax for this function. 5) 06_tracking_newormy_status.dpatch patch was posted at http://www.glpi-project.org/forum/viewtopic.php?id=15832 add "New or my opened tickest" status in tracking page. it also show closed but not assigned tickets or closed and assigned but without category, to ensure that all tickets was closed properly. 6) 07_tracking_personal_followup_color.dpatch highlight personal follow-ups 7) 08_ocsng_utf8_database.dpatch this patch useful only if used ocs with my utf8 patch http://forums.ocsinventory-ng.org/viewtopic.php?id=4104 8) 09_tracking_one_mail_on_close_and_answer.dpatch ugly hack to pack "answer" and "close ticket" events in to one follow-up. 9) mailing_template.patch patch was posted at http://www.glpi-project.org/forum/viewtopic.php?id=16235 simple mail template realization, template placed in language file.
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