Le 29/12/2012 00:31, Gustav González a écrit : > Hi again! > > Right now I am studying the GLPI source code and the database schema, > trying to understand the most I can about the architecture. > > One of the requirements for the project I'm working on is this: > - To include a new state for the tickets called: "Waiting for external > consultant"
You cannot change the available status. Each status have hardcoded rules. From the "client" point (ITIL), the status stay "in progress" (client really don't care how you manage internal stuff). And SLA, or resolution time, don't have to change because of any external consultant. You should assign the ticket to the consultant (supplier) to track such process. Remi. > > I have been looking for documentation about how to add a new status item > either from the interface or from the source or from the database with > no luck > yet. > > I really appreciate any hint about it. Thank you! > > -- > ============================ > Gustav Gonzalez > xting...@gmail.com <mailto:xting...@gmail.com> > ============================ > > > _______________________________________________ > Glpi-dev mailing list > Glpi-dev@gna.org > https://mail.gna.org/listinfo/glpi-dev > _______________________________________________ Glpi-dev mailing list Glpi-dev@gna.org https://mail.gna.org/listinfo/glpi-dev
