No , this plug is focused on HR and resources . What is being asked is that for each ticket glpi allows task creation and this task can be assigned With status .
In ticket templates there are fields for addition. , hiding , mandatory etc .But no place for task addition . Example scenario as already narrated whe. New employee joins , the ticket template with category User_joining might be created and for this ticket Task like ad creation, mail creation etc would already be there n template , so the person attending can carry out that tasks based n task assignment and update status . Himanshu Sent from my iPad On 05-Aug-2013, at 11:04 PM, "Jean-Mathieu Doleans" <[email protected]> wrote: > Hi, > > Do you have a look at this plugin : > http://plugins.glpi-project.org/spip.php?article52 > > It seems to do what you want and more. > > Best regards, > -- > Jean-Mathieu Doléans > > Filipe Pinto <[email protected]> a écrit : > > Good afternoon, > > I don’t know if I can make suggestion in the email but here it goes: > > > > - Template for ticket tasks. > > o Ex.: A request management ticket to create user in the company is open. > The helpdesk technician needs to do several task associated to that ticket > (create user in AD, create email account, allow access to VPN, etc). Every > time a ticket is created to create a user those tasks need to be performed. > The helpdesk technician should have a task template that would create all the > task that he need to do. > > > > > > Obrigado, > > > > Filipe D. C. Pinto > IT Coordinator > > > > > > > _______________________________________________ > Glpi-dev mailing list > [email protected] > https://mail.gna.org/listinfo/glpi-dev
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