Hi, About this topic, I did a trigger in DB of GLPI with the statements for to assign technicians with fewer opened tickets. But in case install a new version of GLPI, I will have to execute a script with the trigger code.
If you can integrate this functionality, I would appreciate a lot because I always recommend to use this app. Thanks, Zorianny Itriago 2015-08-12 10:08 GMT-04:30 Zorianny Itriago <zoria...@gmail.com>: > Hello, > > One more time, I'm installing GLPI and the project managers want GLPI with > automatic assignament of ticket with feature "assign ticket to technician > with fewer opened tickets ". > > In other time, I modified the source code and I added this option, > however, this is a new version de GLPI and i have repeat the rutine. I want > to know if exists this option in the new version and in negative case how > to can I contribute in the modification? > > The suggestion is motivated because this is the 3rd time in my jobs, when > the managers of the company do the request of this change. > > -- > Saludos > Zorianny Itriago > -- Saludos Zorianny Itriago
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