Hello, How did you add this followup: via PHP code or else? My advice: you should use the GLPI framework to add a follow to a ticket. Two possibilities:
è Use of TicketFollowup::add() method if you are in a plugin or in GLPI core code è Use of web service to add a followup: use of glpi.addTicketFollowup Both of these methods will take in charge things like history, notification, …, so that you will not break business integrity. Regards, Olivier MORON GLPI Development RAYNET SAS Tel : +33 476 33 4952 Fax: +33 4 76 70 56 63 From: Glpi-dev [mailto:glpi-dev-boun...@gna.org] On Behalf Of Max Safonov Sent: Friday, December 11, 2015 2:23 PM To: Liste de diffusion des developpeurs GLPI Subject: [Glpi-dev] notification performer Hello, I need your help I add to db glpi_ticketfollowups notes for my ticket, how to notify the performer, about what has been added a new note
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