Hello, I found a beautiful notification template
https://www.siprossii.com/GLPI-notification-template-mail
But I can not modify it.
I would like to attach documents to the letter of ticket. Is that possible?
Can someone help me?
With best wishes,
Yury Gurov
##IFticket.storestatus=solved##
<table class="tab_cadre" width="700">
<tbody>
<tr>
<th colspan="2"><a
href="##ticket.urlapprove##">##lang.ticket.solution.description##</a></th>
</tr>
<tr class="tab_bg_1">
<td colspan="2"><strong>##lang.ticket.autoclosewarning##</strong></td>
</tr>
<tr class="tab_bg_1">
<td>##lang.ticket.solvedate## :</td>
<td>##ticket.solvedate##</td>
</tr>
<tr class="tab_bg_1">
<td>##lang.ticket.solution.type## :</td>
<td>##ticket.solution.type##</td>
</tr>
<tr class="tab_bg_1">
<td>##lang.ticket.solution.description## :</td>
<td>##ticket.solution.description##</td>
</tr>
</tbody>
</table>
##ENDIFticket.storestatus##
<br />
<table class="tab_cadre" width="700">
<tbody>
<tr>
<th colspan="2"><a href="##ticket.url##">##ticket.title##</a></th>
<th>
##IFticket.numberoffollowups##
<a href="#followups">##lang.ticket.numberoffollowups## :
##ticket.numberoffollowups##</a>
##ENDIFticket.numberoffollowups##
</th>
<th>
##IFticket.numberoftasks##
<a href="#tasks">##lang.ticket.numberoftasks## : ##ticket.numberoftasks##</a>
##ENDIFticket.numberoftasks##
</th>
</tr>
<tr class="tab_bg_1">
<td>##lang.ticket.authors## :</td>
<td>
##IFticket.authors##
##ticket.authors##
##ENDIFticket.authors##
##ELSEticket.authors##
--
##ENDELSEticket.authors##</td>
<td colspan="2"></td>
</tr>
<tr class="tab_bg_1">
<td>##lang.ticket.creationdate## :</td>
<td>##ticket.creationdate##</td>
<td colspan="2"></td>
</tr>
<tr class="tab_bg_1">
<td>##lang.ticket.closedate## :</td>
<td>##ticket.closedate##</td>
<td colspan="2"></td>
</tr>
##IFticket.requesttype##
<tr class="tab_bg_1">
<td>##lang.ticket.requesttype## :</td>
<td>##ticket.requesttype##</td>
<td colspan="2"></td>
</tr>
##ENDIFticket.requesttype##
##IFticket.itemtype##
<tr class="tab_bg_1">
<td>##lang.ticket.item.name## :</td>
<td>##ticket.itemtype## - ##ticket.item.name##
##IFticket.item.model## - ##ticket.item.model## ##ENDIFticket.item.model##
##IFticket.item.serial## - ##ticket.item.serial##
##ENDIFticket.item.serial##
##IFticket.item.otherserial## - ##ticket.item.otherserial##
##ENDIFticket.item.otherserial##</td>
<td colspan="2"></td>
</tr>
##ENDIFticket.itemtype##
##IFticket.assigntousers##
<tr class="tab_bg_1">
<td>##lang.ticket.assigntousers## : </td>
<td>##ticket.assigntousers##</td>
<td colspan="2"></td>
</tr>
##ENDIFticket.assigntousers##
<tr class="tab_bg_1">
<td>##lang.ticket.status## : </td>
<td>##ticket.status##</td>
<td colspan="2"></td>
</tr>
##IFticket.assigntogroups##
<tr class="tab_bg_1">
<td>##lang.ticket.assigntogroups## : </td>
<td>##ticket.assigntogroups##</td>
<td colspan="2"></td>
</tr>
##ENDIFticket.assigntogroups##
<tr class="tab_bg_1">
<td>##lang.ticket.urgency## : </td>
<td>##ticket.urgency##</td>
<td colspan="2"></td>
</tr>
<tr class="tab_bg_1">
<td>##lang.ticket.impact## : </td>
<td>##ticket.impact##</td>
<td colspan="2"></td>
</tr>
<tr class="tab_bg_1">
<td>##lang.ticket.priority## : </td>
<td>##ticket.priority##</td>
<td colspan="2"></td>
</tr>
<tr class="tab_bg_1">
<td>##lang.ticket.category## : </td>
<td>##IFticket.category##
##ticket.category##
##ENDIFticket.category##
##ELSEticket.category##
##lang.ticket.nocategoryassigned##
##ENDELSEticket.category##</td>
<td colspan="2"></td>
</tr>
<tr class="tab_bg_1">
<td>##lang.ticket.content## : </td>
<td colspan="3">##ticket.content##</td>
</tr>
##IFticket.storestatus=closed##
<tr class="tab_bg_1">
<td>##lang.ticket.solvedate## : </td>
<td colspan="3">##ticket.solvedate##</td>
</tr>
<tr class="tab_bg_1">
<td>##lang.ticket.solution.type## : </td>
<td colspan="3">##ticket.solution.type##</td>
</tr>
<tr class="tab_bg_1">
<td>##lang.ticket.solution.description## : </td>
<td colspan="3">##ticket.solution.description##</td>
</tr>
##ENDIFticket.storestatus##</p>
<tr class="tab_bg_1">
<td>##lang.ticket.numberoffollowups## : </td>
<td colspan="3">##ticket.numberoffollowups##</td>
</tr>
##IFticket.numberoffollowups##
<tr>
<th colspan="4" id="followups">##lang.ticket.numberoffollowups## :
##ticket.numberoffollowups##</th>
</tr>
##ENDIFticket.numberoffollowups##
<tr>
<td colspan='4'>
##FOREACHfollowups##
<table class="tab_cadre" width="700">
<tr class="tab_bg_3">
<td colspan="4"
align="center"><strong>[##followup.date##]</strong></td>
</tr>
<tr class="tab_bg_1">
<td>##lang.followup.isprivate## :</td>
<td colspan="3">##followup.isprivate##</td>
</tr>
<tr class="tab_bg_1">
<td>##lang.followup.author## :</td>
<td colspan="3">##followup.author##</td>
</tr>
<tr class="tab_bg_1">
<td>##lang.followup.description## :</td>
<td colspan="3">##followup.description##</td>
</tr>
<tr class="tab_bg_1">
<td>##lang.followup.date## :</td>
<td colspan="3">##followup.date##</td>
</tr>
<tr class="tab_bg_1">
<td>##lang.followup.requesttype## :</td>
<td colspan="3">##followup.requesttype##</td>
</tr>
</table>
##ENDFOREACHfollowups##
</td>
</tr>
##IFticket.numberoftasks##
<tr>
<th colspan="4" id="tasks">##lang.ticket.numberoftasks## :
##ticket.numberoftasks##</th>
</tr>
##ENDIFticket.numberoftasks##
<tr>
<td colspan='4'>
##FOREACHtasks##
<table class="tab_cadre" width="700">
<tr class="tab_bg_3">
<td colspan="4"
align="center"><strong>[##task.date##]</strong></td>
</tr>
<tr class="tab_bg_1">
<td>##lang.task.isprivate## :</td>
<td colspan="3">##task.isprivate##</td>
</tr>
<tr class="tab_bg_1">
<td>##lang.task.author## :</td>
<td colspan="3">##task.author##</td>
</tr>
<tr class="tab_bg_1">
<td>##lang.task.description## :</td>
<td colspan="3">##task.description##</td>
</tr>
<tr class="tab_bg_1">
<td>##lang.task.time## :</td>
<td colspan="3">##task.time##</td>
</tr>
<tr class="tab_bg_1">
<td>##lang.task.category## :</td>
<td colspan="3">##task.category##</td>
</tr>
</table>
##ENDFOREACHtasks##
</td>
</tr>
</tbody>
</table>
body {
font-family: 'Bitstream Vera Sans', arial, Tahoma, 'Sans serif';
font-size: 12px;
margin: 0;
padding: 0;
background: #dfdfdf repeat-x;
}
ul, li, dt, dl, dd, form, img, input {
margin: 0;
padding: 0;
}
ul {
list-style-type: none;
}
small {
font-family: verdana;
font-size: 10px;
}
.b {
font-weight: bold;
}
.center {
text-align:center;
}
.left {
text-align:left;
}
.right {
text-align:right;
}
.center-h {
margin:auto;
}
.middle {
vertical-align:middle;
}
.bottom {
vertical-align:bottom;
}
.top {
vertical-align:top;
}
.relative {
position: relative;
}
.red {
color:red;
}
.blue {
color:blue;
}
.green {
color:green;
}
a, a:link {
font-weight: bold;
text-decoration: none;
color : #1a7ad0;
font-size : 12px;
}
a:hover {
color: black;
}
table {
font-size: 11px;
border:0;
}
th { }
td { }
.tab_glpi {
margin: 0 auto;
}
.tab_cadre {
margin: 0 auto;
-moz-border-radius: 4px;
-webkit-border-radius: 4px;
-o-border-radius: 4px;
border: 1px solid #cccccc;
z-index:1;
text-align: left;
font-size: 11px;
background-color: #ffffff;
}
.tab_cadre_fixe, .tab_cadre_fixehov {
margin: 0 auto 10px auto;
-moz-border-radius: 4px;
-webkit-border-radius: 4px;
-o-border-radius: 4px;
background: #f2f2f2;
z-index:1;
text-align: left;
font-size: 11px;
width:950px;
}
.tab_cadre_fixe img {
vertical-align: middle;
}
.tab_cadrehov, .tab_cadrehov_pointer {
margin: 0 auto;
-moz-border-radius: 4px;
-webkit-border-radius: 4px;
-o-border-radius: 4px;
border: 1px solid #cccccc;
text-align: left;
font-size: 11px;
width: 80%;
background-color: #ffffff;
-moz-box-shadow: 0px 2px 5px #666;
-webkit-box-shadow: 0px 2px 5px #666;
box-shadow: 0px 2px 5px #666;
}
.tab_cadre th, .tab_cadre_fixe th, .tab_cadre_fixehov th, .tab_cadrehov th,
.tab_cadrehov_pointer th, .tab_cadre_report th {
font-size: 12px;
font-weight: bold;
background-color: #8cb0d0;
text-align: center;
-moz-border-radius: 4px;
-webkit-border-radius: 4px;
-o-border-radius: 4px;
padding: 2px;
border-bottom:1px solid #cccccc;
padding: 2px;*/
}
.tab_cadre td, .tab_cadre_fixe td, .tab_cadre_fixehov td, .tab_cadrehov td,
.tab_cadrehov_pointer td, .tab_cadre_report td {
padding: 3px 5px;
}
.tab_cadrehov tr:hover, .tab_cadre_fixehov tr:hover {
background-color: #FFF4DF;
}
.tab_cadrehov_pointer tr:hover {
cursor: pointer;
background-color: #FFF4DF;
}
.tab_check {
text-align:center;
margin: 20px;
margin-left: auto;
margin-right: auto;
width: 90%;
border: 1px solid #aaaaaa;
padding:10px;
}
.tab_check th {
font-size: 12px;
font-weight: bold;
color: #fccc6f;
vertical-align:bottom;
}
.tab_check td {
font-size:11px;
border-bottom:1px solid #bbbbbb;
}
.tab_cadrehov_pointer tr {
cursor: pointer;
}
.tab_bg_1 {
background-color: #f2f2f2;
}
.tab_bg_1_2 {
background-color: #cf9b9b;
}
.tab_bg_2 {
background-color: #f2f2f2;
}
.tab_bg_2_2 {
background-color: #cf9b9b;
}
.tab_bg_3 {
background-color: #e7e7e2;
}
.tab_bg_4 {
background-color: #e4e4e2;
}
.tab_bg_5 {
background-color: #f2f2f2;
}
.tab_find {
background-color: #ccccc7;
}
.tab_find:hover {
background-color:#FFF2C2;
cursor:pointer;
}
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