Hello, You may also post your request into the forum, http://www.glpi-project.org/forum Regards,
Olivier MORON Miscellaneous Program Member RAYNET SNC Tel : +33 4 76 33 49 52 Fax: +33 4 76 70 56 63 From: Glpi-user [mailto:glpi-user-boun...@gna.org] On Behalf Of leonardo.dour...@itrace.com.br Sent: Monday, March 17, 2014 4:07 AM To: glpi-user@gna.org Subject: [Glpi-user] Issues with ticket openned by user (Requester) - SLA Hello there! Could please anyone let me know why I can't assign a SLA to a ticket if the request is opened by an user with profile requester? I only can assign/modify the SLA if the ticket is opened by the attendant or anyone except the requester. Thanks a lot! Leonardo Dourado
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