Mandi! Moron, Olivier In chel di` si favelave... > Based on SLA rules you may assign a ticket like you said.
OK, i've done some tests. Firstly, SLA rules seems a bit tricky; because i use extensively entities, i was forced to create SLA for every entities, while would be better to have the same SLA with specific escalation levels for every entity. Anyway, this way seems to works. I've also defined a SLA Rule, a simple rule that for Priority 'Low', assign the SLA 'Low'. But this rule seems to work ONLY if i alter the priority by hand, and not if the priority get autodefined from urgency and impact. My rule simply have: Criteria Criterion Condition Reason Priority is Low Actions Fields Action type Value SLA Assign Priorità BASSA (SV) Thanks. -- dott. Marco Gaiarin GNUPG Key ID: 240A3D66 Associazione ``La Nostra Famiglia'' http://www.sv.lnf.it/ Polo FVG - Via della Bontà , 7 - 33078 - San Vito al Tagliamento (PN) marco.gaiarin(at)lanostrafamiglia.it t +39-0434-842711 f +39-0434-842797 Dona il 5 PER MILLE a LA NOSTRA FAMIGLIA! http://www.lanostrafamiglia.it/25/index.php/component/k2/item/123 (cf 00307430132, categoria ONLUS oppure RICERCA SANITARIA) _______________________________________________ Glpi-user mailing list Glpi-user@gna.org https://mail.gna.org/listinfo/glpi-user
