Mandi! Moron, Olivier In chel di` si favelave... > The answer is: you must write a 'Business rule for tickets' in which you may > set priority, impact, category, and others fields.
Bingo! I've never minded about that, and i'm using rules also for setting parameters in SLA... Sorry, but i think that using rule to set ''default'' ticket parameters from email gateway is a bit ''strange'', as users have a ticket profile assigned, probably a ticket profile for the email gateway would be better... Also, i think because rules get evaluated in one turn, you have to set urgency, impact AND priority, because subsequent rules that compute priority from urgency and impact does not apply (or apply to the original value of them). Thanks! -- dott. Marco Gaiarin GNUPG Key ID: 240A3D66 Associazione ``La Nostra Famiglia'' http://www.sv.lnf.it/ Polo FVG - Via della Bontà, 7 - 33078 - San Vito al Tagliamento (PN) marco.gaiarin(at)lanostrafamiglia.it t +39-0434-842711 f +39-0434-842797 Dona il 5 PER MILLE a LA NOSTRA FAMIGLIA! http://www.lanostrafamiglia.it/25/index.php/component/k2/item/123 (cf 00307430132, categoria ONLUS oppure RICERCA SANITARIA) _______________________________________________ Glpi-user mailing list Glpi-user@gna.org https://mail.gna.org/listinfo/glpi-user
