On 05/18/2011 03:27 PM, Udo Waechter wrote:
On 18.05.2011, at 19:13, Joe Landman wrote:
+1 Folks, get an account there, and report problems, even if you
haven't paid for support.
Second, if you haven't paid for support, and you are using it in a
production environment to either make money or support your
mission, please, help Gluster there as well. They aren't doing
this project for their own health, they need to show a demand for
this in market from paying customers (just like Redhat, and every
other company).
Here, the question arises what the difference between the paid and
non-paid version is? Is there one? Or do paying customers only get
Yes.
the possibility to call support? If so, what good would it be if
Their issues get priority.
basic functionality does not work. Would one get instant bug-fixes?
There is no such thing as an instant bug fix, as I am sure you are aware.
Do paying customers get better documentation? Do they get a warning
about versions that obviously have problems? What I see from here:
http://www.gluster.com/services/ nothing of these services would
actually help if the software provided by the company is flaved like
gluster seems to be.
We are using mostly opensource software. In my experience it usually
makes no big difference whether one pays for a product or not. On the
contrary. The commercial software that we use gives us the feeling
that we could call someone and have our problems solved quickly. The
experience is the contrary. Usually one is treated like someone who
does not know a thing and problems or bugs usually do not get solved
quicker. Sometimes it gives us headaches that we do not have someone
to blame for a bug when these turn up in Opensource software. Most
projects that do care such grave bugs are solved quickly. Just our
experience... --udo.
I won't respond to this here, this is for Gluster Inc. to respond to.
I am trying to get someone from the company to hopefully spend a bit
more time talking about the issues.
--
Joseph Landman, Ph.D
Founder and CEO
Scalable Informatics Inc.
email: [email protected]
web : http://scalableinformatics.com
http://scalableinformatics.com/sicluster
phone: +1 734 786 8423 x121
fax : +1 866 888 3112
cell : +1 734 612 4615
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