I work for a small company, and we use a google apps account for our email.
I had been using the same password for some time with no problems, and
yesterday I changed it. The password change seemed to have worked
fine--I'm still able to log in and still able to receive email, but now
every message I try to send gets rejected, even messages to myself. I'm
using the gmail web interface, not a third party pop or imap client. The
rejection text looks like this (actual email address has been changed):
Delivery to the following recipient failed permanently:
[email protected]
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the relay
smtp.gmail.com by smtp.gmail.com. [2a00:1450:400c:c05::6d].
The error that the other server returned was:
535-5.7.8 Username and Password not accepted. Learn more at
535 5.7.8
http://support.google.com/mail/bin/answer.py?answer=14257dl10sm2320710wib.1 -
gsmtp (SMTP AUTH failed with the remote server)
I've tried everything in the referenced web page with no luck, although I'm
not sure how relevant much of it is since it seems to assume the use of a
third party client rather than the gmail web interface.
I spent quite some time doing research before coming here, and one of the
solutions that was proposed was to visit the captcha unlock page. It took
a bit to find out how to get to the domain-specific captcha unlock page for
our domain (https://www.google.com/a/ourdomain.com/UnlockCaptcha), but I
eventually found it. However, it always says my password is wrong--the
same password I'm able to use to log in. The old password doesn't work
either.
I'm at a loss here, and hoping that someone else has run into this, or that
someone from gmail reads this group. Any assistance is greatly appreciated.
Scott McCaskill
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