That doesn't seem thought through though as most ticket tracking tools send you subjects with e.g. [ISSUE 95] and [ISSUE 106]
Now let's say different customer(s) called both subjects 'Problem' - impossible to keep an overview. Also Gmail seems to group now more abstract ones, so even a 5 letter word in brackets vs a 10 letter word are being grouped together : [Panda] You have received a new order [Shoryuken 2] You have received a new order ... are being grouped into the same discussion. This doesn't make sense, and it should be possible to split those messages as GMail grouping is going too far in this case. Markus On Tuesday, April 30, 2013 9:27:59 AM UTC+7, Andy wrote: > > > for example: "R: [ACS 78-13] Offer", "R: [ACS 79-13] Offer", etc.. > > I am guessing that the stuff within the [square brackets] is ignored. > These days, square brackets are often used by email lists. Thus, if a > message was sent to two or more email lists with otherwise the same > subject, Gmail would ignore the list names and recognize that they > appear to be the same topic, and would group them into the same > conversation. > > Unfortunately, as email recipients, we Gmail users have no control > over how this works, other than to enable/disable conversation view. > > As Zack suggests, if you can control the subject line, you might be > able to change that. > > Andy > -- You received this message because you are subscribed to the Google Groups "Gmail-Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/gmail-users. For more options, visit https://groups.google.com/groups/opt_out.
