Mike,

Try turning conversation view off in the Gmail settings temporarily and see
if the number of unread items increases to match what you're expecting.


On Sun, Jul 6, 2014 at 2:01 PM, Zack (Doc) <[email protected]> wrote:

> IMAP would be showing individual messages, while the webmail view would
> typically be the number of conversations.  Also, IMAP would probably show
> everything from every label, while the inbox view might only be the ones
> with the inbox label.
>
>
>
>
> On Sun, Jul 6, 2014 at 3:13 PM, Mike Karina <[email protected]> wrote:
>
>> Working on a high profile user and a bit frustrated as I cannot figure
>> out why his inbox is showing so many items.   It is Outlook 2013 and Gmail
>> is configured via imap.   He is showing 7300 inbox items (7100 unreads) but
>> through the webmail gmail I'm showing 1303 items total and 1200 unread.
>>
>> I've deleted the PST (OST) multiple times and each time it caches the
>> same 7000+ items in the inbox.   I've got several other subfolders (labels)
>> in gmail that appear to download full headers correctly.  Unsure if it is
>> grouping some of these subfolders into the main inbox count or not.
>>
>> Any have any ideas?
>>
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