This help center article (
https://support.google.com/mail/bin/answer.py?hl=en&answer=3055016)
explains your situation.  I don't use the category tabs, so I can neither
confirm nor deny it, but it seems reasonable.  If you had a problem with
how this help center article described it, why not explain what was wrong,
and perhaps someone can help you.

On Thu, Oct 9, 2014 at 2:19 PM, j.ologie <[email protected]> wrote:

>
> I do not want to turn off my promotion category because I use it, but I
> have work related important emails that keep getting stuck there. Any
> suggestions.
>
>
> On Thursday, October 24, 2013 9:26:55 PM UTC-5, justkenneth wrote:
>>
>> On Wed, Oct 23, 2013 at 7:55 AM, Jonathan J <[email protected]> wrote:
>>
>>>
>>> Hi Kenneth.
>>> Thanks for the response. I don't see a "Not Promotions" button at the
>>> top of the email.
>>>
>>
>> The button only appears when you're viewing an email from the
>> Categories-Promotions label.  It won't be there when viewing an email via
>> the Inbox Promotions tab.  I didn't realize that when I replied to you.
>>
>> So if you see Categories listed in your left sidebar along with the other
>> labels, expand it to show Promotions and then click on that and find your
>> email.  If Categories isn't listed at the left, go to Settings > Labels and
>> select to show it.
>>
>> Hope this helps.
>>
>> Kenneth
>>
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