On Fri, 2010-07-23 at 22:48 +0200, [email protected] wrote: > Dear list, > > Today someone in the gNewSense irc channel proposed me to split #gnewsense > in two different channels: one for support only and the other for offtopic > chat only. > > The aim should be to provide a better support service for our users. > > Please tell me what you think about this idea. > > I would like to hear your opinions, suggestions, critics etc.
I don't know that we need separate support + off topic channels. I like the idea of having as many people as possible in a channel because you never know when someone might say "I know how to answer that!" I understand the person bringing this up was objecting to people carrying on different, off-topic conversations (and thereby providing a lower level of support) but that's a problem in any channel that has multiple people. Even if everyone /were/ on topic, not everyone's going to be working on/interested in/able to help the same topic, so people need to selectively screen out that which doesn't apply to them. Telling everyone else to shut up/go elsewhere just because someone can't selectively ignore unrelated conversations isn't the best idea, IMHO. If someone can't keep up, I wonder what that person does in a loud, crowded room? Ask everyone else to be quiet so they can have a conversation? If they can't keep up perhaps they should consider being on IRC.
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