On 03/24/2009 10:29 AM, Alex Hewitt wrote:
The corner mailbox place just called to let me know that Fedex won't honor my damage claim. They say "wasn't packed properly". So much for using factory supplied cartons. Kind of an expensive way to find out that is the insurer and the shipper are the same entity, you're going to get hosed. Cost me $350 in parts plus $40 for the nasty shipping and doesn't include anything for all the wasted time.I learned a while back that it is the shipper that is responsible for filing claims. We had a couple of cases where UPS failed to deliver some stuff to my wife (for her ebay store). Our regular driver told her that the substitute driver probably left it at the wrong address. My wife then started to file a claim, and was then told that the shipper must file the claim. She contacted the shipper who did file the claim, and refunded the money to my wife. If you can get the fedex documents, try to file a claim on the manufacturer. Certainly, FedEx would be responsible if they mishandled it, but if the item was shipped in improper packaging, then it is the shippers fault, not Fedex.
-- Jerry Feldman <g...@blu.org> Boston Linux and Unix PGP key id: 537C5846 PGP Key fingerprint: 3D1B 8377 A3C0 A5F2 ECBB CA3B 4607 4319 537C 5846
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