Hello, I am the current technical contact for GNHLUG (liberty.gnhlug.org/216.177.7.157).
Your message has been forwarded to our Board and we are discussing actions. I will get back to you soon. Thank you. On Tue, Jul 14, 2015 at 3:50 PM, Maura Mahoney <mmaho...@firstlight.net> wrote: > FirstLight (formerly G4 Communications) has recently undertaken a > comprehensive review of its Data Center service offering to identify ways to > continuously improve the service and support we provide our customers. We > kicked off a project at our Manchester data center which included upgrades > to the infrastructure, the addition of convenience items such as a staging > area, disaster recovery workstations and a conferencing area with no > additional charges to our customers. At the same time, FirstLight also made > changes to its service offering. One of those changes was to discontinue > the practice of allowing customer equipment to be housed in open > environments within our data center facility. > > > > Our records indicate that your company currently has equipment deployed in > what was formerly known as the “Open Shelf” area. Given that this practice > has been discontinued, we require that this equipment be relocated into > secure customer cabinets. By doing so, we believe you will enjoy the added > benefit of increased security and reliability of your equipment. Tony > Salamanca, Sales Director for FirstLight, will be contacting you to provide > a quotation for cabinet space. > > > > Should you choose not to move your equipment into a secure cabinet, you have > the option to terminate the contract associated with this specific service > without incurring termination liability provided you inform of us of this > decision in writing, to the address listed below, by July 31, 2015 and > further you remove this equipment from the facility within 30 days of this > letter. Any unpaid charges accrued prior to you notifying FirstLight of > termination as provided in this paragraph will still be due and owing to > FirstLight. Termination of your colocation does not have any impact > whatsoever on any other contracts that you may have with FirstLight for > separate services. Equipment remaining in our facility after that date will > be considered abandoned by you and FirstLight will dispose of that equipment > at your expense. > > > > Should you have any questions regarding this matter, please feel free to > contact Tony Salamanca at 603-845-5018 or via email at > asalama...@firstlight.net. You may also call our Customer Service > department at 800-461-4863. We appreciate your business and look forward to > continuing to serve you. > > > > > > > > Maura Mahoney > > Senior Director of Marketing & Product Management > > > > FirstLight > > 41 State Street │ Albany, NY 12207 > > Office 518-598-0900│ Mobile 617-571-1927 │ Fax 518-598-0935 > > mmaho...@firstlight.net | www.firstlight.net > > > > Want to learn how FirstLight helps its customers? Click Here > > _______________________________________________ gnhlug-org mailing list gnhlug-org@mail.gnhlug.org http://mail.gnhlug.org/mailman/listinfo/gnhlug-org/
