On Tue, 5 Dec 2000, Jeffry Smith wrote:
> What I find interesting is the comments of the Abiword leader (Sam Th) on
> this: "I'm sorry about the delay, but losing user data is *not*
> acceptable."
This is a nice change from Microsoft.
True story: At UNH, we had a scientist who was working on a big paper in MS
Word. One day, MS Word suddenly started crashing whenever he opened that
document. I called Microsoft's tech support. Their response: (1) The
document was irrevocably corrupted; (2) No repair tools are available; (3)
Word does this on occasion; (4) We should have had backups; (5) Thank you for
calling Microsoft.
While #4 was true, the fact that #3 is accepted by them was one of the
things that turned my strong dislike of Microsoft into actual hatred.
--
Ben Scott <[EMAIL PROTECTED]>
Net Technologies, Inc. <http://www.ntisys.com>
Voice: (800)905-3049 x18 Fax: (978)499-7839
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