On Thu, 2 Aug 2001, Rich C wrote: > Based on what I've seen of their Win2K support, I wouldn't trust them to > install/support an OS as complex as Linux. > > There is an IT guy subleasing office space from me who is supporting a > network for a neighbor in the building, and he is constantly telling me > horror stories of how Dell tech support has led him on wild goose chases on > SEVERAL occasions, with simply BAD advice. With all due respect to all parties involved (including, *gasp*, Dell), tech support is rarely a win-win situation. Regardless of vendor, there are *always* going to be folks who don't know what they're talking about. I've gotten quite adept at figuring it out -- and, if they're not up to snuff, I find an excuse to hang up, and then just hit redial. Eventually, you'll get someone who's good. 'Cause the bottom line, really, is that being front-line tech support a) isn't glamorous -- not by a long shot, b) doesn't pay well, and c) has high turnover due to stress, and the first two items already mentioned. When a large percentage of the people calling have almost no real computer experience, and, frequently, are angry about (perceived|real) bad (hardware|software), well, it's just hard to hold on to employees who could be making more money *not* manning phones with pissed-off customers on the other end. -Ken ********************************************************** To unsubscribe from this list, send mail to [EMAIL PROTECTED] with the following text in the *body* (*not* the subject line) of the letter: unsubscribe gnhlug **********************************************************
