Years ago, I was working in a system support job, where members of my team 
would trouble shoot and fix software problems in the field. One of the SEs 
(in Dallas) went to a customer site. The system would crash when the air 
conditioner compressor went on. The SE told the customer that he would pray 
with them :-)
Of course, if the company had any competent field people in Dalla, they 
would not have had to fly me in. From my office, I looked at the dump they 
fedexed me, and found that it was a bad backplane. They flew me in to 
Dallas, and they flew a hardware tech in from Atlanta. As I waled in, the 
H/W tech found the loose pins on the backplane which would occasionally 
make contact after a bit of vibration from the A/C. 
BTW: The local H/W tech was an Italian from Brooklyn who tried to emulate a 
cowboy with his pickup and a gunrack. Colorful, but he left his brains back 
in Brooklyn.  
--
Jerry Feldman <[EMAIL PROTECTED]>
Associate Director
Boston Linux and Unix user group
http://www.blu.org PGP key id:C5061EA9
PGP Key fingerprint:053C 73EC 3AC1 5C44 3E14 9245 FB00 3ED5 C506 1EA9


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