Andre, many thanks for the comments and stories, very helpful. Yes, the term "service quality" means time to respond to / fix an issue. We are considering to describe it in a more proper and straightforward way :)
Regards, Jiaxin 2015-11-14 0:43 GMT+08:00 Andre Klapper <ak...@gmx.net>: > On Sat, 2015-11-14 at 00:20 +0800, shin zhu wrote: > > We designed a tool which visualizes historical issue tracking > > (Bugzilla) data > > to support analysis of issue status workflow, such as identification of > different > > workflows in the past and evaluation of their effectiveness. > > > > For more information about the tool, please visit > https://passion-lab.org/pee.php. > > To download and install the tool, please refer to > https://passion-lab.org/subtopic/pee_sbsg.php. > > A quick start guide is attached in this email, > > and here is an online demo video: > https://www.youtube.com/watch?v=fXitsaDFtzU. > > > > We invite you to have a look at the tool, have a try and give your > comments or > > reviews to help us to evaluate and improve it. > > For example, consider the following questions: > > does it make it easier to look at the historical issue workflow? > > do you discover something that you have not been aware of before? > > do you come up with some ideas about the issue maintenance or other > effort > > related to issues. > > The video is interesting, thank you for sharing it! > > The workflow change in 2007 to bypass NEEDINFO was discussed here: > https://mail.gnome.org/archives/gnome-bugsquad/2007-April/thread.html > ...and it's good to see that it really saved triagers some time. > > The large number of incoming bug reports in late 2006 was also covered > here with a potential explanation: > https://blogs.gnome.org/aklapper/2006/11/30/bug-flood-2/ > > Bug-Buddy got deprecated in the late GNOME 2.x days as automated crash > reporting became more and more a distribution-level thing. > > I was not always entirely sure what the term "service quality" meant. > It seems to be used like "time to respond"? > > Cheers, > andre > -- > Andre Klapper | ak...@gmx.net > http://blogs.gnome.org/aklapper/ > > >
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