Derek Atkins wrote:

A Process Payment gives you that "Negative" number.  What you would
do is Process Payment to, say, your checking account.  Then after
the transaction gets posted you can go in and change it from Checking
to Income.  Make sure you only change the account, not the AMOUNT.
Changing the amount will throw off all the numbers.

This doesn't solve the problem of the need to give your customer a credit note. This requirement exists in law, as the credit note contains tax refund details of VAT amounts on the invoice.

The real fix it to take out the error check that prevents invoices being posted that have negative totals.

Regards,
Graham
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