That’s very strange. I didn’t send it to your address. I sent it using
Thunderbird’s NewsReader via Gmane only to the list. (though you might
well receive the list messages via e-mail) And I’m sending this reply
the same way.
Regards,
Adrien
On 12/15/20 12:50 PM, Parker Graham wrote:
You sent this to wrong email
Sent from myMail for iOS
Tuesday, December 15, 2020, 1:47 PM -0500 from Adrien Monteleone
<[email protected]>:
Unless you posted invoices for the rest of the year, you should not have
issued a credit note.
I just did a test book with the following transactions:
1. Annual pre-payment for 1 year @ $1200 (assuming $100/month)
2. Invoice for Dues on 1/31/20 posted.
3. Applied a portion of pre-payment to invoice of 1/31/20 ($1100
pre-payment remaining)
4. Invoice for Dues on 2/28/20 posted.
5. Applied a portion of pre-payment to invoice of 2/28/20 ($1000
pre-payment remaining)
6. Invoice for Dues on 3/31/20 posted.
7. Applied a portion of pre-payment to invoice of 3/31/20 ($900
pre-payment remaining)
At this point the Customer has a credit of $900. There is no need to
issue a credit note. (they have not been 'invoiced' for dues not yet
paid, but the opposite)
So an 8th transaction would be in order:
8. Refund of $900.
Do this using 'Business > Customer > Process Payment' for the date you
issued the refund; select the Pre-payment line (there should be no
invoices still visible to select) and make sure the 'Payment' box shows
"0.00" and the 'Refund' box shows the remaining amount of their
pre-payment that you are refunding. (that should happen by default when
you select the pre-payment line) Be sure to select the proper asset
account from which you are issuing the refund. (Checking, Cash, etc.)
Re-load or re-run the applicable Customer Report to verify the Totals.
Also note you can now show 'links' to relevant documents under Options >
Display. I prefer 'detailed' but use whatever you find best. Showing
links will make it clear what payments applied to which invoices.
Regards,
Adrien
On 12/12/20 2:56 PM, Don Earnhardt wrote:
I am really struggling with this. Creating and paying a Credit Note does
indeed reduce the income appropriately. However, the Customer Report shows
a Totals increase instead of a reduction. Here is my situation. I use
GnuCash to manage income and expenses for a non-profit organization
(actually a community band). Our members pay monthly dues, and frequently
people pay quarterly, semi-annually, and even annually. Therefore several
people paid in advance at the beginning of the year. Now that COVID has
prevented us from meeting since the end of March, I would like to refund the
dues over payments to those members who have paid in advance (beyond the
first quarter).
At the end of each quarter, I print Customer Reports for each member to show
how much they have paid. I create and Pay Invoices to show their payments on
the Customer Report. The statements accumulate so that the last one of the
year shows everything that was paid for the year. I would like for the
refunded payments to reduce the Totals at the bottom of the Customer Report,
but instead the refunds look like additional payments, increasing the Total,
instead of Reducing them. What can I do to show the refunds correctly?
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