This sounds familiar to another user having the same issue. Is your i5
processor compatible with Windows 11 (i.e., is it one of the supported or
unsupported chips)?
I entered this information into Copilot and I have attached the info here for
you to see if this is helpful. Suggested fixes 1 and 3 may be useful.
Key Possibilities to Consider
1. Windows 11 on Unsupported Hardware = Unstable Behavior
*
Microsoft doesn’t guarantee full compatibility or stability on unsupported CPUs.
*
Even if Windows 11 installs, certain system-level features (like security
sandboxing, driver support, or permission enforcement) may behave unpredictably.
*
This could manifest as DLL access issues, especially in protected directories
like Program Files.
2. Permissions & UAC (User Account Control)
*
Windows 11 enforces stricter permissions in C:\Program Files and C:\Program
Files (x86).
*
If GNUcash is trying to load a DLL from this directory without elevated
privileges, it may fail.
*
On the supported machine, UAC might be properly configured or the app might be
running as Administrator—while on the unsupported one, it’s blocked.
3. Installation Integrity or File Ownership
*
If the program was installed under a different user account or without admin
rights, the DLL might be inaccessible.
*
You can check file ownership and permissions by:
*
Right-clicking the DLL → Properties → Security tab → Advanced → Owner
*
Ensuring the current user has read/execute permissions
4. Missing Dependencies or Corrupted Install
*
GNUcash relies on several runtime libraries (e.g., GTK, libdbi, etc.).
*
If the unsupported machine has a corrupted or incomplete install, or if the DLL
was blocked by SmartScreen or antivirus, it could cause this issue.
🛠️ Suggested Fixes
Here’s a quick checklist you could try on the unsupported machine:
1.
Run GNUcash as Administrator
*
Right-click the shortcut → “Run as administrator”
2.
Check DLL Permissions
*
Navigate to the DLL file → Right-click → Properties → Security tab
*
Ensure current user has Read & Execute permissions
3.
Reinstall GNUcash
*
Uninstall completely
*
Reinstall using “Run as administrator” on the installer
4.
Try Compatibility Mode
*
Right-click the executable → Properties → Compatibility tab
*
Set to Windows 8 or Windows 10
________________________________
From: gnucash-user <[email protected]> on
behalf of [email protected] <[email protected]>
Sent: Monday, September 29, 2025 8:09 AM
To: [email protected] <[email protected]>
Subject: Re: [GNC] GnuCash 5.13 won't run
Clarification: Win 11 i5 processor.
Error message: "The procedure entry point clock_gettime32 could not be
located in dynamic link library C:\Program Files
(x86)\gnucash\bin\libstdc++-6.dll"
Running on personal PC, I am the admin.
Hope this helps.
-----Original Message-----
From: gnucash-user <[email protected]>
On Behalf Of [email protected]
Sent: Monday, September 29, 2025 10:48
To: [email protected]
Subject: [GNC] GnuCash 5.13 won't run
Hello. I just installed the GnuCash 5.13 update and it won't run because a
required .dll file seems to be missing. Apologies to the detail oriented
folks, but I didn't capture the error message before reverting to 5.12,
which works fine. Having working software was more urgent than
troubleshooting something beyond my control. I'm assuming it's a flaw in the
software since prior versions are working perfectly. Is there a way to fix
this, or do I need to wait until the next update?
Thanks
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