You don't need an entertainment chatbot to tell you anything.
The fix is now well documented here on the list.
It isn't happening for all Windows users, just some.
Are you by chance trying to update the app with it still running? (this
may provide a clue as to the cause)
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The solution is to:
1. close the app first
2. uninstall it via the Windows' Apps section of Settings (or Control
Panel's Applications & Programs)
3. delete the "gnucash" folder in "C:\Program Files (x86)"
4. re-attempt the install.
Regards,
Adrien
On 12/29/25 4:21 PM, Bob B. wrote:
I understand from ChatGPT this is a known problem. Both updates 5.13 and
5.14 fail open once they are installed on my Windows 11 computer that is
running the latest updates.
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