Richard, there is a Memo field under Business > Customer > Process Payment for comments about a payment; it is separate from the invoice Notes and ID. The manual describes it here: https://www.gnucash.org/docs/v5/C/gnucash-manual/busnss-ar-payment.html . I haven't verified whether that field appears in your customer report's Description column, so I wouldn't change posted entries just to test it. Which GnuCash version are you using?
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