Do you get the same result when using the current version of GnuPG (i.e. 1.4.5)? Is the file sent ASCII armored? When you say "sends" what is the method (FTP, email, etc.)? If using FTP, is the transfer method text or binary? Is one of the computers in question using Windows? What is your customer using for encryption (PGP, GnuPG)?

You say that "they" asked you to research the error message. Who is "they"? Are they receiving the error message when encrypting or are you when decrypting? Or are they receiving an error message when you encrypt a response file to them?

-Joe



On Nov 6, 2006, at 1:39 PM, <[EMAIL PROTECTED]> <[EMAIL PROTECTED]> wrote:

 We are using gnupg version 1.2.1.  When our customer sends in an
encrypted file we are unable to decrypt it because it keeps getting an
 error of "pgp decryption Failed - 2".   The customer can then start
 completely over and encrypt the file again, send it through and it
 works fine then.  The file always fails on the first couple of tries
 though.  They have asked us to research and find out what the "pgp
decryption Failed - 2" error message means and I can find nothing in my
 documention to tell me what it is.



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