LPG CONSUMERS OF GOA PROTEST CUM SOLIDARITY DHARNA AT PANJIM on Monday 26th August 2002 from 10.30am to 12.30pm opp. the fisheries Dept.
As you may be aware the problems faced by LPG consumers have been increasing all over Goa, whether it is the forcible sale of Stoves to consumers, the arrogant behaviour of the agents and their delivery staff, excess billing, non issue of bills, no mechanical check, or no proper response to emergency calls on leaking cylinders. But the most pressing problem faced by the consumers is NO HOME DELIVERY and complaints from various villages about this issue have been made to the Civil Supplies Dept. The most recent cases have been Nuvem in South Goa and Nerul in North Goa where recently consumers have got together and formed a Forum to represent their problems. While in areas like Tivim and Aldona the consumers continue to get street delivery although the forums in these villages have represented their case to the Director of Civil Supplies and the officials of the Hindustan Petroleum. The situation has worsened over the last six months as the Sales officer of Hindustan Petroleum has been avoiding all meetings convened by the Director of Civil Supplies despite many notices. Finally under pressure the Company was represented by the HP Plant Manager who could not provide answers to any of the queries of the Forums 1. Why is the HP dealer M/s Kavlekar charging consumers Rs.2/- extra in Saligao/Sangolda/Socorro/Aldona/Nerul when the official rate is Rs.238/60 2. Why did HP not inform the Tivim/Revora/Colvale consumers that the Tivim dealer M/s Sameer Gas is no longer under suspension but actually terminated. 3. How did HP transfer consumers from its dealers to BP dealers in North & South Goa without informing each individual consumer nor through a press advertisement. 4. Why are the HP dealers not being instructed that it is Company policy that consumers must get Home Delivery and why no action is forthcoming. As the situation is worsening for individual LPG consumers in many villages of Goa we have decided to highlight the problems during the ongoing Assembly Session so that the Goa Govt. may intervene and take necessary action against this "public sector" company. ------MAIN PROBLEMS-------- No home delivery of LPG cylinders. Overcharging on refills. No issuing of bills. No mechanical check up as required every two years. Not attending to emergency calls has been the problem faced by consumers of HPC all over Goa. Diversion of domestic LPG cylinders to commercial outlets. No Customer Service Office of Hindustan Petroleum in Goa to redress LPG consumer problems (Goan LPG Consumers have to make references and visits to Hubli /Belgaum and Dharwad) The Goa Govt. must take cognizance of the dissatisfactory services provided to the LPG consumers by the dealers of the petroleum companies and issue appropriate notices to their head offices & the Petroleum Ministry officials to immediately improve their services. This intervention will help redress the problems faced by the LPG consumers especially the issue of HOME DELIVERY OF GAS CYLINDERS thereby bringing relief to women and senior citizens who have to struggle to get their cylinder refills. Todays Dharna has participation from consumers forums from different parts of Goa and is co-ordinated by GOA CIVIC AND CONSUMER ACTION NETWORK (GOACAN) Goa Desc Resource Centre, 11 Liberty Apts. Feira Alta, Mapusa 403 507 Ph:252660 Email: [EMAIL PROTECTED] -------------------------------------------------------------------- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-W-E-B---S-I-T-E-=-=-= To Subscribe/Unsubscribe from GoaNet | http://www.goacom.com/goanet =================================================================== For (un)subscribing or for help, Contact: [EMAIL PROTECTED] Dont want so many e=mails? Join GoaNet-Digest instead ! =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= Help support non-commercial projects in Goa by advertizing!! * * * * Your ad here !!
