------------------------------------------------------------------------------ Documented by Goa Desc Resource Centre Ph:2252660 Website: www.goadesc.org Email: [EMAIL PROTECTED] Press Clippings on the web: http://www.goadesc.org/mem/ ------------------------------------------------------------------------------ ---------------------------------------------------------- Mapusa Urban Fixed Deposit records vanish: Aldona Consumer Forum protests ----------------------------------------------------------
When Mrs. Angelica Silveira from Corjuem when to encash a fixed deposit receipt of Rs.41,763/- from the Aldona branch of The Mapusa Urban Cooperative Bank on 9th February little did she realise the shock that was awaiting her when the officials of the bank told her that they had no records of her FD receipt No.146276 No. 207/99 issued five years ago.
In fact the two FDs made in her daughters name Ms Arolina Teresa Silveira issued on 8th February 1999 for maturity amount of Rs.41,763/- each were signed by Mr. Gajanan Sirsat the then Branch Manager and cashier Mr.Pundalik Homkande.
After being told that the MUCB Aldona branch did not have any records of one of her fixed deposit receipts and nothing could be done to help her as the FD receipt was in fact erroneously given to her Mrs. Silveira proceeded to the Head Office at Mapusa where she was sent away with some officials acting very unhelpful.
Finally she was able to establish contact with the Aldona Civic and Consumer Forum (ACCF) who discussed the case on Saturday at the monthly meeting and resolved to take up the matter with Bank officials on Monday at Aldona.
Today a delegation led by ACCF President & Zilla Panchayat member Jose D'Souza, Village Panchayat member Effie De Souza, GOACAN Co-ordinator Roland Martins, ACCF volunteers Antonette Paul, Salvador Carvalho, Tome A. Fernandes, Fredrick Lobo, Darrell Sequeira, Maria Antonia Dias, Hilda Faria, Austin Rodrigues and Lucy Menezes accompanied the affected consumer Mrs. Angelica Silveira to the MUCB at Aldona.
After initial discussions the delegation informed Mr. Devendra S. Ratwal the Branch Manager that the Aldona Civic and Consumer Forum would not leave the branch and would launch an agitation against the Bank unless they are given a written assurance that the matter will be thoroughly investigated and resolved.
As the matter involved the Bank officials who have been transferred to Mapusa Mr. Ratwal requested the assistance of the Mapusa Head Office officials, while the ACCF delegation members refused to leave the bank till the arrival of the Bank senior officials. Meanwhile a number of consumers had gathered out side the Bank to know the outcome of the negotiations.
Finally the MUCB Head office deputed its Recovery Officers Mr. Vishwas Gad and Mr. Nandakishore Nerulkar to Aldona to offer a solution. The MUCB Officers admitted the mistake committed and apolgised for the tension caused to the depositer Mrs Silveira.
The officials assured the ACCF delegation that whatever steps were required to be taken by the bank they would do so and arrange to make the payment to Mrs Silveira in a weeks time with interest for the delayed period.
The Aldona Branch Manager issued a letter stating that since FD 207/99 was not maintained in the Branch FDR ledger he was referring the matter to the legal Department of the Head office at Mapusa.
Subsequently the ACCF decided to hold in abeyance their future course of action till Wednesday as the matter is to be discussed in the Banks meeting at Mapusa where the amount will be recovered from concerned officials who were negligent in the matter. ----------------------------------------------- Source: Press Release 1/03 /04 Aldona Civic and Consumer Forum -----------------------------------------------
--------------------------------------------------------------------------- GOA CIVIC AND CONSUMER ACTION NETWORK --------------------------------------------------------------------------- an initiative of GOA DESC RESOURCE CENTRE to promote civic and consumer rights in Goa --------------------------------------------------------------------------- GOACAN Post Box 78 Mapusa, Goa 403 507 Tel: 2252660 mailto:[EMAIL PROTECTED] website: www.goacan.org ---------------------------------------------------------------------------
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