<on the whole I think that Air India is an ok airline which could do with some areas of improvement.>
Here is an improvement plan which is reportedly in the works: http://timesofindia.indiatimes.com/articleshow/1025370.cms Air-India to sport a new, friendlier look BYAS ANAND TIMES NEWS NETWORK[ FRIDAY, FEBRUARY 18, 2005 11:09:00 PM ] NEW DELHI: Faced with increased competition in the skies - from younger domestic private carriers and a host of new-born international airlines - the 73-year-old Air India is sending its ageing employees back to the classroom for an image makeover exercise. The flag carrier has started special training sessions for 12,000 of its middle-aged employees to teach them proper etiquette, besides grooming them to look better. The classes would run through March. ... .... .... ---------------------
