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Laundries, Laundromats and the Goan Dhobi

By Cecil Pinto

Bumped into this visiting Economics professor, Rebecca O'Leary from Dublin, 
last week and she had some interesting observations about Goa. Of course a 
layman like me could not fully comprehend what she was saying. I can never 
understand why academics have to couch their opinions in arcane riddles 
instead of just calling a spade a spade. Anyway, here is the rough transcript 
of our conversation. Maybe you can make more sense of it than I did.

"Cecil, have you noticed the inordinate number of laundries in Goa, especially 
on the coastal belt."

"Not really Rebecca, I haven't. We have a few laundries in Panjim, but I 
rarely visit them. We have a dhobi who collects our clothes from home, and 
of course a washing machine."

"Aha! The Goan dhobi. Are you happy with his services?"

"Sure! He's cheap!"

"And is he hardworking"

"Yes he is!"

"Does he make a lot of money?"

"Don't think so, Rebecca. He comes around on a cycle. But then he seems to be 
quite happy with his lot. Why do you ask?"

"Tell me Cecil, who patronises laundries?"

"Rich people with a lot of good clothes, I suppose."

"So if you were very rich person from Delhi or Mumbai and had a lot of rich 
friends who had a lot of dirty clothes would you open a laundry in Goa?"

"Why should they come to Goa to get their clothes laundered? Can't they just 
go to the local laundry there in their city?"

"But Cecil they holiday in Goa so often. Besides, coming to Goa is so much 
more romantic than going to a hole in the wall in some dirty city to get 
your laundry done."

"So Rebecca, you mean all these laundries being opened on the beach belt 
are by rich people from out of state to cater to their friends' dirty clothes?"

"Yes and no. In some cases their friends don't really have that many dirty 
clothes but just want a place to chill out. So they open a laundromat. You 
know what a laundromat is?"

"Hey! I might not be an academic but I'm not totally dumb you know. I watch 
American TV serials. Sure I know what a laundromat is. People come in to 
wash their clothes themselves. There are these huge washing machines - and 
everything provided"

"You're missing the point Cecil. A laundromat, as opposed to a laundry, 
fulfills a social function. It's a meeting place, a place to chat and meet 
friends. The washing of clothes is incidental. In fact most people bring in 
clothes that do not need any washing. They just want to be where it's all 
happening. And if the beach is close by so much the better."

"So the rich people from the cities opening laundromats in Goa don't really 
have dirty clothes, but just want to provide a chill-out place for 
themselves and their friends?"

"Aha! Now you're getting it Cecil"

"But isn't that a very expensive proposition. I mean why can't they just 
meet at somebody's house?"

"That is so passé. See it should not appear that they're just partying all 
the time. There should be the appearance of being engaged is some business 
enterprise. Preferably something to do with art or culture or cuisine or 
hospitality."

"A laundromat is culture?"

"You don't get it do you Cecil?"

"No, Rebecca, I don't."

"Imagine the boring stockbroker meeting the sole all-India distributor for 
fire extinguisher spare parts and the guy who inherited his father's fabric 
dye factory. All of them filthy rich, with not much to do but impress each 
other with their lifestyle achievements. "My wife's adding an extra 's' to 
her name", "Yawn.", "My son's gay and my mistress got caught shoplifting", 
"Yawn", "Gave my Skoda to the Deputy CM's niece and bought a Mercedes", 
"Yawn". "Opening a laundry in Goa next week". "Huh! Really? Cool? Can we 
jam up there?" Instant popularity.

"So what of it? Let them pamper their egos. No harm done."

"Not in the short term. Actually locals benefit. The laundromat owner is 
not really bothered about making money. He pays good wages to local 
employees. He brings money into the economy. He spends lavishly to impress 
his friends, who reciprocate by spending even more."

"So what is the danger then, Rebecca?"

"See the economics of it. If you invest money in a laundry and can keep 
sinking money in it and run it at a loss for a long time, eventually it 
takes on a dynamic of its own and becomes a profitable enterprise. Any 
business is like a gambling card game. The punter who has unlimited money 
to wager, and a bit of common sense, will come out the winner eventually if 
he has staying power and does not get bored."

"So what can the Goan dhobi do to protect his livelihood?"

"Not much actually, other than working hard and being innovative. He can 
just hope they get bored eventually and don't take him to the cleaners 
before that!"

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The humour column above appeared in Gomantak Times dated 10th November 2005
===

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