We just made reservation for a winter vacation in Las Vegas from January 6-12. With the hurricanes this summer, the winter vacations spots in Mexico and New Orleans are out of commission. Also much of South East Asian resorts are yet to recover from the Tsunami. So other winter vacations spots elsewhere were all booked and making reservation was tight.
My call to make my reservation was handeled in a call center in Mexico City. The guy had no accent and was very cooperative and well informed. When I informed my friends about the Mexico City call center, they said that major call centers were being developed in Eastern European countries. It looks like India has some competition and the call center business (outsourcing is increasing not decreasing). Happy New Year to more competition. Kind Regards, GL VABaliga Outsourcing and India: Now, outsourcing bug bites the US DOUGLAS RUSHKOFF It is in the name of innovation that Americas biggest and brightest technology companies are outsourcing their most seemingly mundane processes to companies in places like Bangalore and Delhi. What they fail to realise, however, is that the nations to which they are sending this work are not simply the beneficiaries of employment for mid-skilled labour; they are the future winners in the global contest for innovation leadership. -------------------------------------------------------------------------- | Goa - 2005 Santosh Trophy Champions | | | | Support Soccer Activities at the grassroots in our villages | | Vacationing in Goa this year-end - Carry and distribute Soccer Balls | --------------------------------------------------------------------------
