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Do GOACAN a favour, circulate this email to your
family members, relatives, neighbours and friends.
Help others be BETTER INFORMED,
The time is come for the people of Goa
Raia Consumers demand better services from LPG dealers
The LPG consumers of Raia village serviced by Bharat Petroleum
and Hindustan Petroleum have submitted a memorandum to the
Director of Civil Supplies and Consumer Affairs Mr. Ashok N.P.
Desai seeking  Home Delivery, Computerised Billing, Mechanical
Checks and Safety Camps as per the procedures of the public
sector petroleum companies.

The consumer's organised under the banner of  Raia Civic and
Consumer Forum (RCCF) have in their memo highlighted that
many of the consumers collect their cylinders through "Cash N
Carry" by waiting with empty cylinders by the road side or outside
their house to get a LPG refill from the tempo vehicle when it
passes through the village

The LPG consumers are presently supplied cylinder refills by
M/s Margao Gas Service and M/s Goa Gas Service, Margao for
Bharat Petroleum and M/s Aurora Electric Co and  M/s Damodar
Gas Service for Hindustan Petroleum and RCCF have requested
that each Petroleum Company be represented only by a single
agent in the village so that provision of proper services can be

The recent action of M/s. Loutolim Gas Service based in Loutolim
to supply cylinder refills in Raia to the consumers serviced by M/s
Aurora Electric Co. has taken these HP Gas LPG consumers by
surprise. This has caused utter confusion as these HP consumer's
have not been intimated individually about the change of dealership
either by the existing dealer, the new dealer or the HP Company.
Moreover, the domestic consumer blue book has not been endorsed
with the necessary changes. The Forum is of the opinion that each
Petroleum Company must be represented only by a single agent in
the village so as to ensure that proper services are provided to the

The RCCF memo also pointed out that since bills were not provided
to all consumers the extra charges being taken could not be curbed,
while the safety of the consumer when using LPG cylinders could
not be ensured if regular safety checks of the tube, regulator and
stove were not undertaken by a qualified  Company mechanic at the
residence of the consumer.

The memo further pointed out that there were many cases wherein
domestic LPG cylinders are diverted and supplied for commercial
purposes such as in restaurants & welding workshops and even in
vehicles as a fuel due to which there is a short supply for the genuine
domestic consumers.

The Forum has also written to Sub-Divisional Magistrate (SDM) and
Mamlatdar Salcete Taluka while copies of the memo have been sent
to Mr. Sanjay Karve Executive Sales Officer LPG of HP Gas and
Mr. M. Vishnu Raj Assistant Manager (Sales) Bharat Gas, State
Level Co-ordinator (SLC) Sr. Regional Manager (LPG) Hindustan
Petroleum Corp. Ltd, Chief Territory Manager (LPG) Bharat
Petroleum Corp. Ltd. and GOACAN.
Report from Raia Civic and Consumer Forum

promoting civic and consumer rights in Goa
GOACAN Post Box  187 Margao,  Goa 403 601
GOACAN Post Box  78   Mapusa, Goa 403 507

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