Manager S.B.I. ( Main Branch ) This is a very important that SBI should see there is a complete secrecy of the pin usage by the customers. Goa Govt should also see that the ATM and the Green Channel Counter swiping machines are to used very efficiently with greater secrecy and thus avoiding any fraud. The customer Mr GC Bhatacharya is my colleague who has brought this to the notice of the Branch Manager D.Paula for information. Hope this message is reached to all the customers for their safe usage of their cards. Newspapers need to bring this matter published in public interest
Stephen Dias D.Paula From: G. C. Bhattacharya [mailto:bhattacharya...@gmail.com] Sent: Thursday, February 20, 2014 9:00 PM To: undisclosed-recipients: Subject: Fwd: Green Channel Counter (GCC) swiping machines of SBI - User's safety concern Dear Friend/s I am a customer of the State Bank of India (SBI) in the state of Goa. My this mail is to share with you one my serious concern about an existing practice in the SBI, which I think is putting the customer's at grave risk of a possible banking fraud. The concern relates to the use of swiping machines of the Green Channel Counter (GCC) which has been introduced by the SBI some time back. Needless to say that I highly appreciate this GCC system as it has enhanced the efficiency of many of the banking operations, made banking easier and speedier and in overall it has made great contribution for environment protection by reducing usage of lots of paper. However, I have noticed a shortcoming in the way the customers have to use this facility (GCC swiping machines) at the bank counters. The shortcoming is that the GCC swiping machines are not provided with any proper enclosures, due to which the users are compelled to enter their PIN in the GCC swiping machines in front of other customers standing in queue in the counter. This puts the customers at great risk of their confidential Debit card PIN to be known / seen by others. I do not know whether you will consider this situation desirable and safe for the customers. Personally, I think this is not a safe practice and this is unnecessarily putting the customers at great risk of exposing their confidential PIN to others and thus making them vulnerable to possible banking fraud. I have noticed that the SBI instructs the customers not to expose their PIN to others while using the ATMs. However, I fail to understand then why the SBI is putting the customers at risk while using the GCC swiping machines at their bank branches. In the SBI branch where I am a customer, I saw a makeshift cover has been provided to one of the two GCC swiping machines installed over there with a shoe-box size empty cardboard box of HP printer cartridge. Since that small box cover is very inconvenient for using the swiping machine, hence some customers are pulling out the GCC swiping machine while using it. I am distressed with this situation. Earlier, I brought my concern in this matter to the notice of the Branch Manager and although he apparently agreed that the practice is unsafe, still he appeared to be clueless about how to resolve the issue satisfactorily. I think this shortcoming can be easily resolved if the bank authorities can provide safe, proper and convenient enclosures for GCC swiping machines installed at its bank counters. I have shared my concern with you as I thought the matters relates to safety of all customers of the SBI and making others aware of this problem may help for its satisfactory solution under public pressure. Therefore my request to you is that, if you agree with my concern then in the public interest kindly forward this mail to your friends and others known customers of the SBI. Thanking you in advance, Sincerely yours, A Customer of SBI