------------------------------------------------------------------- Do GOACAN a favour, circulate this email to your family members, relatives, neighbours and friends. Help other CONSUMERS to be better informed. -------------------------------------------------------------------- ---------------------------------------------------------- GOACAN to organise a Consumer Rights and Responsibilities Awareness Fortnight ----------------------------------------------------------- GOACAN will organise a Consumer Rights & Responsibilities Awareness Fortnight in December as part of its ongoing Consumer Literacy Campaign with the theme "Consume with Care".
During the fortnight, GOACAN volunteers will hold awareness actions, lead delegations & submit memorandums to Govt. Departments, participate in enforcement raids, attend official meetings, conduct surprise checks and organise Customer Outreach Programmes. The awareness drive which seeks to remind consumers to Assert their Rights and Assume their Responsibilities when they purchase goods & services will end on 24th December National Consumer Rights Day. The activities during the fortnight will cover the rights of the consumers under the Consumer Protection Act 1986, the Standards of Weights & Measures (Packaged Commodities) Rules 1977, the Food Safety and Standards Act 2006 and the BIS Act 2016. As one focus of the awareness drive will be on the importance of Food Safety, consumers will be alerted to be aware of the contents of packaged food & street food by giving special attention to the ingredients being used. Consumers will be alerted about the best practices to be followed in food preparation so as to avoid adulteration and contamination. Safety and Quality Standards for products & services will be another focus of the awareness drive wherein consumers will be alerted about the Fire Safety norms for LPG cylinders & Electrical appliances which must have the ISI mark. Special efforts will be made to alert consumers purchasing milk, edible oils and packaged drinking water to acquaint themselves with the Packaged Commodities Rules and guidelines of the Food Safety and Standards Authority of India (FSSAI) with regards to possible labeling violations. GOACAN will give special focus to the consumers right to seek redressal with regards to Fair Price Shops, Post Offices, Banks, Mobile & landline Telephones, Cable TV, LPG cylinders, Electricity, Bus Transport, Goods & Services Tax and service at Public Toilets among other issues. Special focus will also be on spreading awareness among consumers on the various Helplines available to report complaints and the redressal agencies available to file complaints like the Consumer Conciliation Committee, District Consumer Disputes Redressal Forum and State Consumer Disputes Redressal Commission. As part of this special awareness drive, GOACAN will disseminate information through social media as well as circulate leaflets, posters & booklets with the assistance of the village based Consumer Forums and campus based Consumer Welfare Clubs. Consumers are invited to send copies of their complaints & suggestions to GOACAN Post Box 187, Margao 403601 or by email to [email protected] during the fortnight. ------------------------------------------------------------
