Sir,
I went to the Bardez Mamlatdar office to inward a letter at 1015 AM. The
concerned clerk was absent.No one else was ready to substitute.So I approached
the Mamlatdar .He called someone and asked him to do the needful.I was directed
hither and thither and landed up before an annoyed Mamlatdar once again.He
asked me to wait for the concerned clerk.I told him office hours were 0930, and
I have an appointment at 1030. He then only ordered someone to see that it is
done.
The CM needs to be congratulated on getting tough on susegad staff. It was
reportedly found 70% staff missing in the Transport Department!?This surprise
check exercise has been done time and time again. Merely issuing warning
letters is not sufficient to cure this endemic malaise.Coming late is just one
aspect.The more important one is being in the seat and giving good service to
the public.Department Heads themselves come late/are not in their seat/ are at
fault and so are unable to discipline staff.
I suggest regular checking and monetary fine( later they come, heavier the
fine etc) like the cops do for helmets/seat belts. Also Citizens Charter must
be displayed, made easily available, circulated to employees and signature
obtained as being read. Public will know the government means business and be
in a position to help improve the whole 'Chalta Hai "System in vogue.
Thanking you,
Yours respectfully,
John Eric Gomes
Porvorim
(Tel 2417837)
__________________________________________________
Do You Yahoo!?
Tired of spam? Yahoo! Mail has the best spam protection around
http://mail.yahoo.com
