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Ruby Goes wrote:
>?
http://www.voanews.com/english/2008-11-07-voa14.cfm
>
Date: Sun, 9 Nov 2008 07:56:05 -0800 (PST)
From: Mervyn Lobo <[EMAIL PROTECTED]>
>
The more efficient firms are currently doubling their call centre staff, for
two reasons:
1) To assure existing customers that their long term prospects are good.
2) To grab as many new customers as they can.
>
The least efficient firms are seeing their clients leave. This leaves them with
smaller budgets for the call centre and so their problems only gets worse.?
>
Call centre workers in India are the most efficient in the world. If anything,
N. American companies will be forced to shift more work to India.
>
Mario observes:
>
Ruby,
>
Are some call centers in India "doubling" their staffs at this time with the
hope of grabbing new customers? Perhaps someone who operates in India can tell
us. In addition,
>
a) I'm not sure why the focus only on call centers in India. Everyone who
suppies goods and services to the US marketplace is going to be affected as I
have been warning those who are swooning over Obama's election without
seemingly having a level-headed clue about his threats, ...er, promises, to
raise taxes on those who produce the most wealth, innovation and jobs in
America, and also introducing protectionist trade measures to reward his union
supporters. The article simply supports what I have been saying to Dr. Barad,
RKN and others.
>
b) Perhaps you should have posted some excerpts from the article you posted
[link shown above] so that some Goanetters who, I'm guessing, did not even read
the article before posting their personal opinions would have gotten some idea
of what the concerns were in India.
>
Those who actually live in India and run businesses are rightfully concerned
that the demand for their goods and services from the US will diminish
considerably. Of course, as in any free market economy, those that are
efficient will survive better than those who are not.
>
Anyway, here are some key excerpts, from business people who actually live in
India and do business with the USA:
>
Quote:
Over the last decade, Indian companies have flourished as overseas companies
outsource work such as sales calls, technical help desks, accounting and
software development to India. The country's huge pool of English-speaking
graduates and software engineers work at a fraction of the wages paid in the
West, helping to cut down the cost of doing business.
>
But there is some uncertainty if work will continue to flow from American
companies at the same pace under a new U.S. administration. During his
campaign, Senator Barack Obama said he will give incentives to companies that
create jobs at home, and stop giving tax breaks to those that ship jobs
overseas.
>
However, some industry analysts fear that U.S. businesses, already battling an
economic crisis, will reduce work sent to countries like India. Much of the
work is farmed out by clients in the banking, financial services and insurance
sector - many of which are hit hard by the financial meltdown.
Unquote:
>
Note that these comments are only speaking of economic conditions in the US,
which some are beginning to realize will be exacerbated by increased taxes on
the creators of wealth, as well as tax incentives to keep jobs in the US rather
than outsource. These comments do not seem to be aware of the other hazard,
the protectionist trade measures that Obama has promised his union supporters
that will be among his highest priorities.
>
What a country like India may think of doing is to provide financial incentives
for small and medium sized American businesses to start businesses HQd in India
as some of them are likely to be looking for alternative locations to operate
from if Obama and his administration go too far in raising taxes - to western
European levels.
>
However, I expect Obama to repudiate most of his campaign threats, ...er,
promises, now that they have done their job of getting him elected, as his
pastor and mentor warned us he was likely to do, and govern more from the
middle. But, as with any politician who has been on almost all sides of every
issue, who really knows, since he is going to be torn from all sides?
>
After he is sworn in in late January 2009, is when we will begin to find out
for sure, when he has to propose his first budget to Congress.
>
Until then everything is pure speculation.
>
