I agree with Eric on New York consulate.
If someone asked me ten years ago about the level of customer
satisfaction at the NY Indian consulate, I'd give it a miserable
score of 2 out of 10.
However, in 2010, it's an entirely different situation. Now I'd give
it 9 out of 10.
The NY consulate out-sourced the application collection, fee
processing, passport, document checking and validation to a third
party at a totally separate location in Manhattan.
Further, you go online, fill in your details, print the application,
pay fees, take a desired appointment date and time and you are done.
The is no manual intervention.
On the appt. date, you simply drop off your documents and pick up your
stuff a few hours later the same day. No long waits and other awful
stories to deal with.
All OCI application processing was done online. I had to make just one
visit.
Great Service @ NY consulate.
Jim F
New York.
Sent from my iPhone
On Aug 17, 2010, at 9:24 AM, eric pinto <ericpin...@yahoo.com> wrote:
Counter staffers are poorly paid local recruits. Most do not
possess
visa/residence documents and depend on the job for continued legal
stay in the
West.
My OCI card application was accepted online. A message from Delhi
directed me
to the New York Consulate. I managed to lose the index number, yet
they pulled
out the document in a flash. Good service. Eric.
________________________________
From: Alice Gouveia <go
On the thread of Vivian's D'Sousa's post, I would suggest that
consulates or
embassies should have an information counter with an educated "civil
servant" to
inform the applicants the exact documents needed.When they are at
their post,
they forget to be polite and give the right information; that means
going more
than once to the consulate/embassy. Besides, Mr Faleiro, were you
informed that
in Lisbon the people queue on the foothpath? These details are
important to
applicants as it is a torture to be treated like an inmate of
Guantanamo, and
over all, to face a clerk who is not in his best mood on that
particular day.
