Dear Dr. Colaco, Thanks for doing the needful in replying to Tony, your answer is a fitting reply on Tony's comments. His comments are hollow as in the first place he compares an aircraft to a car. If Tony is based in Kuwait let him contact me and I would be glad to discuss it further with him. If he is based some where in the Gulf and not a AI traveller, I am willing to sponsor a free ticket for Tony to experience AI flight to Goa on the age old Airbus 320. Kind regards, Mario Rebello
> Date: Sun, 11 Sep 2011 14:56:05 -0400 > Subject: Re: [Goanet] Letter to the Editor - Air India recent Plane Tyre Burst > From: [email protected] > To: [email protected]; [email protected] > > Tony de Sa wrote thus to Mario Rebello: Sir do you scrap a car, even > a new car when one or more of its tires burst? The pictures you have > shown in your post merely refer to cosmetic blemishes.....what aspect > of operational performance of the aircraft does it compromise? For > that matter which of the pictures you have clicked compromise the > safety of the aircraft? And BTW who do you think has broke the seat, > some uncouth passenger who has stood on the seat? > > RESPONSE: > > My dear Tonybab, > > I am very not sure if you have experienced an Air India flight on the > Gulf route. I have, and I personally know and understand what Mario > Rebello has expressed. > > The AI service to and from the Gulf is the pits. The ground staff are > rude, the air staff are obnoxious and the planes' interiors are in > poor shape. Not being an engineer, I cannot opine further on the > planes. > > While one understands that many of the folks who travel to and from > the Gulf, are labourers, they still pay premium fares. Besides, they > are customers. There is NO justification for the crappy service that > AI provides on that sector. > > It is true that much of the interior of the planes and (esp) the > toilets are messed around by passengers. It is, however, the > responsibility of the Airline to fix the problems. If they cannot, > they should not be in the business of operating flights on that > lucrative(or any other) route. AI might save India a lot of money by > just givihanding over the routes to (say) Jet or Kingfisher and quit > flying altogether. > > Mario's states that he felt insecure on the flight. A rusty, rattling > airplane is not one which engenders 'security'. It is NOT a car, he > has writing about. In a car, one has the option of just getting off > and walking. It is a plane, for crying out loud. Often times, the > carelessness with which the interior is kept, might provide a > perception/clue that the mechanics/avionics are handled no better. > > AI probably uses 25 year old Airbuses on the Gulf route. If they are > adequately maintained, they should run well for some more years. > Unfortunately, it appears when a company makes an annual loss of just > under a Billion US$ and at the moment, is about 9Billion US$ in debt, > who knows IF any short-cuts are taken in the field of maintenance. > http://tinyurl.com/golmal > > > jc
