Hello Everyone, I fully support Mr. Mario Rebello and Mr Tony in their comments on Air India's tyre burst. Anyone who has never travelled by Air India on Gulf route should refrain from making comments on their level of service. If the photos uploaded by Mario are authentic, its a total disgrace as being frequent traveller on other airlines I have never witnessed a part of toilet seat cover missing on any other carriers. Probably AI has the patent of that design. Not being an expert on technicalities of engineering it would be incorrect to comment on that specific tyre burst issue but very evident of torn carpet, corrision of paint of the over head lightning and worn out seat should be of a concern to any serious passenger as precursor to accident waiting to happen. The only flaw in Mr Marios letter is that he is addressing his complain to a person who is deaf for NRI issues and only busy organizing Goan conventions abroad. Probably these issues dont come under his jurisdiction. I have had a bad experience with him last year when he personally promised me in one of the Goan conventions in Oman to assist me in an issue I could not resolve. However he acted in a La "Gajini" style of not recognizing me when I tried to meet him in Goa the very next month. I wanted to register my son in Goan register of births. He is born in Kuwait holds a valid Indian passport. If someone on this forum knows the procedures how to do it please enlighten me. Mr. Faleiro who promised to assist me made an U turn. Regards Agnello
On Sun, 11 Sep 2011 14:56:05 -0400, "J. Colaco < jc>" wrote: Tony de Sa wrote thus to Mario Rebello: Sir do you scrap a car, even
a new car when one or more of its tires burst? The pictures you have shown in your post merely refer to cosmetic blemishes.....what aspect of operational performance of the aircraft does it compromise? For that matter which of the pictures you have clicked compromise the safety of the aircraft? And BTW who do you think has broke the seat, some uncouth passenger who has stood on the seat? RESPONSE: My dear Tonybab, I am very not sure if you have experienced an Air India flight on the Gulf route. I have, and I personally know and understand what Mario Rebello has expressed. The AI service to and from the Gulf is the pits. The ground staff are rude, the air staff are obnoxious and the planes' interiors are in poor shape. Not being an engineer, I cannot opine further on the planes. While one understands that many of the folks who travel to and from the Gulf, are labourers, they still pay premium fares. Besides, they are customers. There is NO justification for the crappy service that AI provides on that sector. It is true that much of the interior of the planes and (esp) the toilets are messed around by passengers. It is, however, the responsibility of the Airline to fix the problems. If they cannot, they should not be in the business of operating flights on that lucrative(or any other) route. AI might save India a lot of money by just givihanding over the routes to (say) Jet or Kingfisher and quit flying altogether. Mario's states that he felt insecure on the flight. A rusty, rattling airplane is not one which engenders 'security'. It is NOT a car, he has writing about. In a car, one has the option of just getting off and walking. It is a plane, for crying out loud. Often times, the carelessness with which the interior is kept, might provide a perception/clue that the mechanics/avionics are handled no better. AI probably uses 25 year old Airbuses on the Gulf route. If they are adequately maintained, they should run well for some more years. Unfortunately, it appears when a company makes an annual loss of just under a Billion US$ and at the moment, is about 9Billion US$ in debt, who knows IF any short-cuts are taken in the field of maintenance. http://tinyurl.com/golmal jc
