I had a hearty laugh at Floriano's vivid description of his interaction with 
the staff at the Goa Election Commission.  This  appears to be par for the 
course at all government offices in India. Unless one is aggresive, you cannot 
get anything done.  The "Concerned officer"
is always away from his desk, in a meeting,   "out of station"  (which station 
I dont know), the required document cannot be located or the ultimate - Write 
an application letter.  The response if ever will come long after the Elections 
!  And all this happens after you stand there for several minutes, trying to 
get the attention of the clerk, by coughing, clearing your throat, jangling 
your keys etc. while the clerk studiously avoids looking at you.  Eventually 
after several minutes engrossed in his top priority work of shuffling papers, 
he may deign to look up at you and ask arrogantly - what do you want ?.  "Ye 
mere Bharat he".
I have had similar experiences at some private companies where you would expect 
to get better service because they are dependant on the customer.  That is 
another story for another day.
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