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Indian IT firms shut down in hurricane-affected areas in US 










Indian IT firms shut down in hurricane-affected areas in US

Companies say they have ensured that services to clients remain unaffected 

BS Reporter / Bangalore Oct 31, 2012, 00:00 IST



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Indian information technology (IT) companies have issued advisories to their 
employees in the US, apart from shutting their offices located in the areas 
affected by Hurricane Sandy. Leading Indian IT firms such as TCS, Infosys, 
Wipro and HCL Technologies have said they have a strong business contingency 
plan, ensuring no disruptions to business.
The export-driven IT and business process outsourcing services industry in 
India derive 62 per cent of revenue from North America. According to industry 
body Nasscom, Indian technology firms support 280,000 jobs in the US, of which 
about 107,000 is direct employment. While most Indian IT firms have onshore 
offices and delivery centres in different cities in the US, they also 
frequently send senior executives to the country for business-related work. “We 
have been in touch with our employees and their families to ensure they have 
requisite information on what to do in case of an emergency. Additionally, we 
are restricting business travel to the region for the next few days,” said 
Bangalore-based Infosys.

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 MoreInfosys, which has 17 offices in the US, employs about 15,000 people in 
the country. The company has offices in Bridgewater, Charlotte, Delaware, New 
York, Hartford and Quincy. The company said it had closed a few offices in the 
affected areas, as a precaution.Tata Consultancy Services, India’s largest IT 
services company, said it had shut all its five offices along the east coast, 
which has been severely affected by the superstorm. The Mumbai-headquartered 
company has two offices in New York. “All our employees have been advised to 
stay home,” said a spokesperson, adding the company was not expecting any 
disruption to business.

“We are closely monitoring the situation and working with local authorities to 
ensure the safety of our employees and their families. We have also activated 
business continuity procedures in collaboration with our customers,” said HCL 
Technologies. Nasdaq-listed IT services company iGate said it had set up a 
dedicated team to regularly communicate with major customers in the US. The 
company added it had activated business continuity processes wherever required.
“Client data of customers on the east coast is fully secure via our disaster 
recovery centres on the west coast and elsewhere. We are ready to switch, based 
on any alert, within 15 minutes,” said Chella Namasivayam, chief information 
officer of iGate.
According to IBM, which provides business continuity and resiliency services to 
clients, disaster preparedness and recovery is an imperative in today's world 
where natural calamities such as hurricanes, floods or man-made disruptions 
such as a bandh are becoming increasingly common. “The implications of an 
‘interruption’ to service can result in significant damage to the reputation of 
the brand and result in loss of millions of dollars of revenue. Year 2011 has 
been the costliest year as far as disasters are concerned,” said K S 
Raghunandan, director, Integrated Technology Services, Global Technology 
Services, IBM India/South Asia.
IBM has 154 resiliency centres across 55 countries, which facilitate disaster 
recovery services to over 12,000 clients.


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