Banking ombudsman The first meeting in South Goa was held at MMC Town Hall.Margao 5/4/2013 Press reports are no substitutes for notice on the details of meeting. The Banks could have put up notices informing customers, but they did not do so The customers at this meet were far less than the Bank officials and which defeated the very purpose of informing the customers about their rights .The Banks selectively call customers for mandatory customer meet, with whom they are comfortable with Banking Ombudsman is called Lokpal of Banking system. adjucates on issues related to customer grievances and a quick redressal system. Decicions are binding on all banks and being a quasi judicial body can force erring banks to comply with Complaints must be in writing and decision of the banks and correspondence must be enclosed, Grievances can also be sent by email. Even after one year after receiving unsatifactory reply from bank, it can be forwarde to the Ombudsman It takes normally 2 to 3 momths and srvices are absolutely free and quick . Involvelment of services of lawyer is a disqualifications. There is a format to register complaints, giving details , specially of damages. The region of Maharashtra and Goa are clubed, but unfortunately out of 7000 cases, only 58 are from Goa. All grievances are looked into and final decision is by the Ombudsman One can appeal against the decision in the court of law, if agrieved The banks cannot change any conditions without first informing the customer It recommends s separate facility for senior citizens, Banks cannot issue soied notes and have to sort out properly Notice about senior citizens and minimum balance notices must be displayed .Information booklets are available with all branches of banks on demand .Banks cannot insist on LIC as pre conditions for any loans Adress Mrs Rose Mary Sebastian ,Reserve Bank of India ,Garment House, Ground Floor,Dr Annie Besant Road,Worli Mumbai-400018 Ph.022-24960893 Fax 022-24960912 email [email protected] Website www.bankingombudsman.rbi.rbi.org.in<http://www.facebook.com/l.php?u=http%3A%2F%2Fwww.bankingombudsman.rbi.rbi.org.in&h=5AQGx-gz-&s=1> Like <https://www.facebook.com/nelson.lopes.779?ref=tn_tnmn#> · · Promote<https://www.facebook.com/nelson.lopes.779?ref=tn_tnmn#> · Share<https://www.facebook.com/ajax/sharer/?s=22&appid=25554907596&p%5B0%5D=100001568433387&p%5B1%5D=497001597028784> ** <https://www.facebook.com/nelson.lopes.779?ref=tn_tnmn#> <https://www.facebook.com/nelson.lopes.779?ref=tn_tnmn#>
