As far as the customer service in flight goes,
My wife travelled Qatar Airways to and from Dabolim (GOA) -Vienna
(Austria) -Goa. A request to the Air hostess by my wife to help her with her
hand-bag to place in the cabin overhead storage rack above her seat got a
promt reponse. "That is not my duty"
Therefore, we must have it defined what is the duty of the cabin crew when
it comes to senior citizens.
Cheers
floriano
goasuraj
9890470896
www.goasu-raj.org
[email protected]
----- Original Message -----
From: "J. Colaco < jc>" <[email protected]>
To: "Jim Fernandes" <[email protected]>; "Goa's premiere mailing list, estb.
1994!" <[email protected]>
Cc: <[email protected]>; <[email protected]>;
<[email protected]>
Sent: Tuesday, November 19, 2013 6:39 PM
Subject: Re: [Goanet] Experience at Jet Airways
On 18 November 2013 19:57, Jim Fernandes <[email protected]> wrote:
Most developed nations have customer service that goes well beyond their
call of duty to provide their customers a better experience. But in India,
there is no such thing as a customer service. In India, its all about
How-Quickly-Can-I-Make-My-Money or How-Much-Bonus-Can-I-Make.
A case in point, is my recent experience with Jet Airways in India.
In order to simplify purchasing my airline ticket on a website, I
purchased
one ticket from JFK to BOM on Virgin Atlantic and a second ticket from BOM
to GOI on Jet Airways. Both tickets were purchased using my US issued
credit card. I did not realize that because I purchased two different
tickets, my baggage (2 pieces of 50 pounds each) would not qualify for the
same weight limits on Jet Airways.
This is unbelievable! First of all, they charged close to $200 for a round
trip flight between BOM and GOI - a mere 50 minute flight each way
COMMENTS:
1: The frustration of unplanned surprises having been acknowledged, the
above letter is rather strange - coming from one who travels.
2: Without commenting on whether India can be classified as a 'developed
nation' or not (whatever that means), Is this a matter for Jet Airways
customer service? Is Jim trying to say that the young lady at Jet Airways
could change what surely came from the Jet Airways' Board?
3: Not very sure WHY Jet Airways' Customer Service is being slammed for
implementing baggage rules which appear to be pretty standard in
India.e.g.
http://www.jetairways.com/en/us/baggage/freebaggageallowances.aspx ;
http://www.airindia.com/checked-baggage-allowances.htm
4: A note on Jet Airways site: "With effect from October 1, 2011, if
separate tickets are issued for routes within India with international
connections, the baggage allowance shown on the domestic ticket will apply
to routes within India on Jet Airways and JetKonnect flights."
In general, IF one wishes to avail of the benefits related to flight
delays, cancellations, missing of connections etc, It is best that ALL
segments of the journey are booked on ONE ticket.( I realise that it is
not
possible to book directly from JFK to GOI.) . Additionally, wrt Goa,
unless the flight (as in Qatar Airways, Air India etc) is a direct
International to Goa flight, all baggage must be claimed and cleared by
customs at the first Indian airport.
On a personal note, whenever we travel, we check all these matters on the
websites of airlines. Almost invariably, the information is listed quite
clearly. Airlines change their policies from time to time based on their
business needs, and to be fair - they have been giving ample notices about
these changes.
wrt "cost of the short flight" - here is an example. A Houston to Toronto
rtn ticket. Normally around $500 was quoted for $2000 for a particular day
of travel last week.
Anyway...
jc
