Both Jim Fernandes and Gabe Menezes are right on this issue. Let us see why.
Airlines sectors that are filled with Indian passengers lack in service because simply put, Indians can't behave themselves. Gabe's example of the sandwich tray is an example. The laborers who would have been guilty of this could be excused. These are men living 10 to a room with no perks given to them and then they are let loose on an international airline. What can't be excused are Indians living in an Indian city in flats worth about 4 to 5 million dollars equivalent having 3 to 4 servants treating stewardesses like one of those servants. What do you expect in return? What is also not excusable is for Indians who are behaving themselves (probably foreign nationals) in the minority on a flight being individually treated not on par with the others by cabin staff. This is known to happen. With regard to customer service, the way the Indians see it, it's of a lesser priority with competetion never being a big factor in such a huge market. Enough for all as the thinking goes. In the developed world this holds true as well if such a situation existed. Competition in a nutshell drives customer service. For example in Canada there are only 3 major telecomms carriers and they rip off in costs and service the Canadian wireless consumer. Every time the Govt threatens to allow a US carrier to enter the market, all hell is let loose on the lobbying front. If sometimes customer service is found lacking in a 35 million population market, can you imagine the state in a 1.2 billion market. Either situation no excuse for tardiness. Customer and civic rights groups need to be supported by all consumers. Roland. Sent from Samsung Mobile
