Hello,

Try having them change the way they enter their URL for their key.
For instance, if they're trying www.example.com, have them enter just
example.com.

Please let us know if this does not solve their problem.

Thanks,
Adam

On Dec 4, 6:22 am, 360 Systems <[email protected]>
wrote:
> Hi,
>
> One of our clients is experiencing issues with an API key that
> contains the characters 'xXx'. Their internal spam filters is blocking
> this so the AJAX APIs cannot be downloaded from within their
> infrastructure, causing problems with Maps and Search. Unfortunately
> due to internal changes they aren't in a position to amend their spam
> filters.
>
> I presume the API keys are checked against a blacklist of invalid
> words when being generated. This is a similar situation and we would
> very much like to be able to regenerate the key for their domain. Is
> this possible?
>
> Cheers,
> Darren

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